How long does it take to receive an order?
Your order will be shipped within 24 to 48 hours. Our average delivery times are then 5 to 10 business days worldwide. In any case, if you do not receive your item within 60 days, we will refund you in full, and you can keep the item when you receive it.
Where do we deliver and what are the delivery costs?
We ship worldwide. Shipping is FREE and includes loss/theft/breakage insurance.
Where are you from ?
We are proud to be a French company, born and established in France.
Who delivers my item?
Your items are delivered via your local postal service.
What are the delivery times?
Items are delivered according to your local post office's terms and conditions.
What happens if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I entered the wrong address, what should I do?
Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once an order has been shipped from our warehouse, no further changes can be made.
Is your site secure?
Yes, our site is completely secure. We take the security and protection of your personal information very seriously and have implemented robust security measures to ensure the confidentiality of your data.
We use industry-standard security protocols, such as SSL encryption, to protect the information you provide to us. In addition, we regularly conduct security audits and updates to ensure our systems are protected against potential threats.
We are proud to say that our site is not only 100% secure, but we are also constantly working to keep it updated and strengthened to ensure the safety of our customers.
What are the payment methods?
Currently, you can pay by credit card, Apple Pay, or PayPal on our website. We do not accept checks, wire transfers, or cash on delivery.
What happens if I am not satisfied with my product?
We offer a 100% money-back guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 30 days of receipt and we will refund the full price of the item as soon as it arrives at our premises. However, all returned products must be in perfect condition and the return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
How does Somptuoz select the charities to which it donates?
We select trusted charities with a reputation for working for important causes.
Can I suggest a charity that Somptuoz could support?
We are always open to new ideas and suggestions. Feel free to send us a message with your proposal and we will consider it carefully.
Any more questions?
If you still have any questions, you can contact us by email at info@somptuoz.fr. Your satisfaction is our priority!
